Top Features that ensure success to your Food Delivery app
The online food industry has grown immensely in recent years, and food delivery apps have become people's favourite by increasing the convenience level and by saving time and money. Now there are three versions of every food ordering application, for the customer, for the courier and the restaurant. The trinity of these versions makes a perfect food delivering app.
The customer side
This side of the app helps the customer to search the right restaurant, order food and track their deliveries.
There are some features which are necessary to fulfil the customer's needs. Firstly, it is imperative that registering and creating a profile on the app should be an easy and smooth process. If the user interface is slow and clunky, then there are chances that the user won't give an app a second chance. Next feature includes curated deals, promo codes and coupons. Everyone wanted to save their money, and if an app offers them reward points, seasonal offers, discounts, the users will be delighted to order for a lower price. This is going to assure customer loyalty, along with attracting new users. The customers should also be able to find their food quickly. The app should list all the relevant restaurants organised by location, food preferences, time of the day and order history. Scheduling the orders is one another way to save the user's time; they can order their food ahead of time and enjoy it at the perfect time. Repeat order option and one-click ordering will surely help to grow the business. The last part of order placement is payment options. So to make the payment process efficient, an app should have multiple payment options, including cash on delivery and online transactions. Gps tracking facility is a must on a food delivery app which allows the users to track the progress of their order and delivery status. The app should also provide the customer with the contact information of the delivery person so they can directly get their delivery status.
The rate and review feature is going to be cherry on top as the users can give their feedback to different restaurants and dishes. This feature also allows them to check the ratings and helps them to decide whether they should order from there or not.
The restaurant side
The restaurant or the admin panel is the brains of an app which is used to accept orders, managing them and setting the prices.
This version also needs a registration and profile feature so that different food outlets can fill in details like menus, prices, offers and addresses. Another essential element is the order assigning part through which the panel and restaurant and the delivery personnel can connect easily. Next, the On-demand app should be able to manage the content of the app by including the managing the content option in the admin app so that the restaurant can change their timings, menus, prices, offers and pictures accordingly. With this feature, the users are going to get a better experience from the platform. Another essential part is the order managing feature so that the restaurant can handle the orders and let the customer know when and how their package will be delivered. Analytics is that part of the admin app, which determines the earnings, number of customers, number of orders daily and helps to get them a clear view of the finances.
The courier side
The last version of an app is used by the delivery personnel. The feature that should be included in the app is the managing orders feature through which they can see if they have any order requests or not and also can decide to accept or reject new requests.
The navigation feature helps the person to find the location and deliver the order at the right place at the right time. Status update feature allows the person to update the progress of the order. This feature is a great way to come with the customer. To make the app more efficient, a wallet feature is necessary to check how much money is left and withdrawn.Also, this helps to handle the payment and commissions the courier will receive from the app and restaurant.
Though the delivery business is lucrative and full of opportunities, an app needs to bring a smooth and feature-rich app to attract new customers.
